Frequently Asked Questions
Shipping and Delivery
- Within Riyadh: Within 48 hours
- Outside Riyadh: 2–7 business days
Delivery time may vary depending on the shipping company, stock availability, and warehouse location.
In some cases, a different delivery time can be agreed upon with the customer.
Warranty
Some medical products and devices include a supplier or manufacturer warranty.
Warranty duration and terms vary depending on the product type.
Service
Platform services are available to everyone, including individuals and healthcare providers such as companies and medical facilities.
Payment
- Bank Transfer
- Credit Card
- Financing and installment payment options are available for B2B (business) orders


