Policy on Returns and Exchanges

The return and Exchange Policy for medical products is crucial to ensure the safety of customers and compliance with sanitary standards and regulatory acts. The following is a sample return and Exchange Policy for medical products:

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### * * Return and Exchange Policy**

**1. General conditions:**  
- The return or exchange of medical products is accepted only if they are closed and in their original condition, unused, and with the original packaging and invoices retained.  
- Medical products that have been opened or used cannot be returned due to health and safety considerations.  
- Products must be within the specified shelf life.  

**2. Reasons for return or exchange:**  
- The presence of a manufacturing defect or damage to the product.  
- An error in the delivery of the product (a product that is not required or does not match the description).  
- The product expires upon receipt.  

**3. Return or exchange procedures:**  
- The customer must contact customer service within [number of days, for example: 7 days] of receiving the product to submit a return or exchange request.  
- The customer's request will be evaluated by the technical or medical team to determine whether the product is eligible for return or exchange.  
- If the return is approved, the customer will be provided with details on how to return the product.  

**4. Exceptions:**  
- Medical products that are prepared to order or prescription cannot be returned.  
- Products purchased during promotions may be subject to different return conditions.  

**5. Refunds and refunds:**  
- If the return is approved, the refund will be made within [number of days, for example: 14 business days] from the receipt of the product and the completion of verification.  
- Shipping costs may be deducted from the refund amount if it is the customer's responsibility.  

**6. Damaged or defective products:**  
- In case of damage or defect of the product, please inform us immediately upon receipt with photos showing the problem. The product will be replaced or refunded in full.